Terms of Service

Field Leader is a business management platform for service professionals. It provides tools for job scheduling, customer management, invoicing, payment collection (via Stripe), maintenance contract management, team dispatch, and optional accounting synchronization with QuickBooks Online.

We reserve the right to modify, suspend, or discontinue any feature of the Service at any time with reasonable notice to subscribers.

• You must provide accurate, complete, and current information when creating an account.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
• You must be at least 18 years old and authorized to enter into a binding agreement on behalf of your business.
• You agree to notify us immediately at support@richesystems.com if you suspect unauthorized access to your account.
• Each organization account may have one owner and multiple team members (admins and technicians) as provided for your workspace.

Field Leader is a hosted service that Riche Systems implements and manages for each client. New clients engage Riche Systems in three stages. Specific terms may also be set out in your order or written agreement with us; where they differ, that agreement controls.

• Workflow Audit: a paid engagement with a fee of $750. If you proceed with a Deployment within 60 days of the Workflow Audit, the full audit fee is credited toward the Deployment fee.
• Deployment: a fixed fee of $4,500 for a standard deployment of the Field Leader platform, including configuration, workspace setup, workflow implementation, and team onboarding, with a target implementation period of approximately 3 weeks. Deployment is implementation of the existing platform, not custom software development. Custom development, unusual integrations, extensive data migration or cleanup, and other work outside the standard deployment scope may be separately scoped and priced.
• Managed Platform: $400/month, or $4,000/year if prepaid annually. The Managed Platform subscription includes Field Leader platform access, hosting, maintenance, platform management, and ongoing support. It is the ongoing Field Leader service, not an optional support add-on: your workspace remains active only while your Managed Platform subscription is active.
• Term and Cancellation: the Managed Platform subscription has a 12-month initial term and continues month-to-month after that. After the initial term, either party may cancel with 30 days' written notice. If you end the service during the initial term, the remaining balance for the initial term remains due.
• Usage-Based Charges: usage-based third-party charges, such as SMS messaging, may be billed separately based on usage.
• Refunds: fees are non-refundable except as stated in these Terms or your agreement with us.
• Price Changes: we may change Managed Platform pricing with 30 days' advance notice. A price change does not apply during your initial term or a prepaid annual period.
• Failed Payments: if a payment is not received when due, we may suspend access to your workspace after notice until the balance is paid.
• Existing Self-Service Subscriptions: workspaces that subscribed through Field Leader's former in-app self-service subscription continue to be billed in advance through Stripe on their existing monthly or annual cycle. Those subscriptions may be cancelled at any time, effective at the end of the current billing period, and their fees are non-refundable.

Field Leader uses Stripe to facilitate payments from your customers to you. By accepting payments through the platform, you agree to the Stripe Connected Account Agreement.

• You (the merchant) are the seller of record for all transactions with your customers.
• KinetiqFlow LLC is not a bank, payment processor, or party to any contract between you and your customers.
• KinetiqFlow does not store or have access to raw card numbers or sensitive payment credentials.
• You are responsible for all taxes, fees, and chargebacks arising from transactions with your customers.
• Stripe's fees are separate from fees paid to KinetiqFlow and are governed by Stripe's pricing.

You agree not to use the Service to:

• Violate any applicable law or regulation
• Send unsolicited commercial communications (spam) to customers
• Upload or transmit malware, viruses, or malicious code
• Attempt to gain unauthorized access to our systems or another user's data
• Reverse-engineer, decompile, or create derivative works of the Service
• Resell or sublicense access to the Service without our written consent
• Use the Service for any unlawful, harmful, or fraudulent purpose
• Impersonate any person or entity or misrepresent your affiliation

We reserve the right to suspend or terminate accounts that violate this section without refund.

This section governs your use of the optional QuickBooks Online ("QBO") integration. Activating this integration is subject to both these Terms and Intuit's terms of service.

• Authorization: By connecting QBO, you authorize KinetiqFlow to access your QuickBooks account solely to sync invoices, customers, and payment records as described in our Privacy Policy.
• No Sale of Intuit Data: KinetiqFlow does not sell, share for advertising, or otherwise monetize any data obtained from Intuit's APIs. Such data is used exclusively to provide the sync feature you requested.
• Non-Competition: We do not use Intuit data to build products or services that compete with Intuit.
• Accuracy: You are responsible for reviewing all data synced to QuickBooks. KinetiqFlow is not liable for inaccuracies in your QuickBooks records resulting from data you entered in Field Leader.
• Revocation: You may disconnect the QBO integration at any time from Settings → Connections. Upon disconnection, OAuth tokens are immediately deleted. See our Privacy Policy for full data-retention details.
• Compliance: Our QBO integration complies with the Intuit Developer Agreement and all applicable QuickBooks App Store policies.

By using features that send SMS messages to your customers, you represent that you have obtained legally required consent from those customers to receive automated text messages from your business. You are solely responsible for SMS compliance, including TCPA requirements in the United States.

• Customers may opt out by replying STOP to any message.
• You agree not to use SMS features to send unsolicited commercial messages.
• Message and data rates may apply to end recipients.
• Carriers are not liable for delayed or undelivered messages.

You retain full ownership of all data you input into Field Leader, including customer records, job details, and invoice content. By using the Service, you grant KinetiqFlow a limited, non-exclusive license to process your data solely as necessary to provide the Service.

You are responsible for the accuracy and legality of data you enter, including ensuring you have the right to store customer information and that your invoices comply with applicable law.

The Service, including its software, design, trademarks, and content created by KinetiqFlow, is owned by KinetiqFlow LLC and protected by applicable intellectual property laws. These Terms do not grant you any rights to our intellectual property beyond the limited license to use the Service.

Field Leader is provided as a hosted service operated by Riche Systems. You receive access to the Service, not a copy of the software: no source code is provided, and these Terms grant no right to install, self-host, or operate the software on your own or any third-party infrastructure.

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. KinetiqFlow does not warrant that the Service will be uninterrupted, error-free, or free of viruses.

To the maximum extent permitted by law, KinetiqFlow LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising under these Terms shall not exceed the greater of (a) the amount you paid to KinetiqFlow in the 12 months preceding the claim, or (b) $100 USD.

You agree to indemnify, defend, and hold harmless KinetiqFlow LLC and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

Managed Platform subscriptions may be cancelled as described in Section 3. We may suspend or terminate your account immediately and without notice if we reasonably believe you have violated these Terms or applicable law.

When the service ends, your right to use the Service ceases and your workspace is deactivated. You may request an export of your data (including customer, job, and invoice records) before or upon termination. Account data is then retained per our Privacy Policy and purged.

We may update these Terms from time to time. Material changes will be communicated via email or in-app notice at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles. Any dispute arising from these Terms or your use of the Service shall be resolved through binding arbitration under the rules of the American Arbitration Association (AAA), conducted in English. You waive any right to participate in a class-action lawsuit or class-wide arbitration.